Privacy Policy

Last updated: January 1, 2025

1. Introduction

Photera Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services ("Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, and password when you create an account
  • Profile Information: Business details, logo, branding preferences, and service offerings
  • Payment Information: Billing address and payment method details (processed by our payment processors)
  • User Content: Photos, videos, floor plans, and other media you upload to the Service
  • Communications: Messages, emails, and support requests you send to us
  • Client Data: Information about your clients that you input into the Service (names, contact details, property addresses)

2.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device identifiers, and IP address
  • Usage Data: Pages viewed, features used, actions taken, time spent, and interaction patterns
  • Cookies and Tracking: Cookies, web beacons, and similar technologies (see Section 7)
  • Log Data: Server logs, error reports, and access timestamps

2.3 Information from Third Parties

  • OAuth Providers: Information from services you connect (e.g., Google Calendar, Stripe)
  • Payment Processors: Transaction confirmations and fraud prevention data
  • Analytics Providers: Aggregated usage statistics

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send administrative messages, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues and fraud
  • Personalize and improve the Service based on your preferences
  • Comply with legal obligations and enforce our terms

4. How We Share Your Information

We may share your information in the following situations:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Cloud hosting and storage providers (e.g., Supabase, AWS)
  • Payment processors (e.g., Stripe)
  • Email and communication services
  • Analytics providers
  • Customer support tools

4.2 Your Clients

When you use the Service to deliver media to your clients, we share relevant content and information with those clients as directed by you.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal compliance, dispute resolution, or enforcement of our agreements.

User Content (media files) may be retained for a reasonable period after account deletion for backup and recovery purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication and access controls
  • Regular security assessments and monitoring
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity.

Types of Cookies We Use:

  • Essential Cookies: Required for the Service to function (authentication, security)
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how you use the Service

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@photera.io. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

We do not sell your personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take steps to ensure it remains protected.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Photera Inc.
Email: privacy@photera.io

For data protection inquiries, you may also contact our Data Protection Officer at dpo@photera.io.